Frequently Asked Questions
Everything you need to know about your XD Design experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At XD Design, we prioritize quality and ethics. Many of our collections utilize organic cotton and recycled polyester to reduce our environmental footprint without compromising on style.